FAQs

Go to Deposit in your dashboard, choose a payment method, send the money to the account shown, then enter the transaction ID and attach your receipt. Your wallet updates once our team confirms the transfer.

Deposits are checked by a person, not automatically. Most are confirmed within a few hours during working hours.

Open Deposit and look at the note under the rejected row — it explains why. The usual reasons are a transaction ID that does not match, an amount different from what arrived, or a transfer sent from an account in someone else's name. Write to us with your receipt and we will sort it.

No. The sending account has to be in your own name, otherwise we cannot match the transfer to your wallet and the deposit will be rejected.

Save a payout account under Withdraw, then request an amount. The money leaves your wallet straight away and is sent once the request is reviewed.

Money inside a plan stays there until the term ends. Only your wallet balance can be withdrawn. When a plan closes, its value moves into your wallet and becomes available.

The amount leaves your wallet as soon as you request it, so it cannot be spent twice. Payment is sent once a member of the team has checked the request, usually within one working day.

Yes. Under Withdraw you can save up to three payout accounts and pick which one is the default. An account cannot be removed while a withdrawal to it is still being reviewed.

Yes. Funds are invested in shares, stocks and online markets. Values move with those markets, returns are not fixed, and you may get back less than you put in.

No. A target range shows what a plan aims for. What you actually earn depends on how the underlying investments performed over the period, and it can be negative.

The holding closes and whatever it is then worth moves into your wallet. That may be more or less than you originally put in.

A member of our team posts each period's actual result against the plan. Nothing is generated automatically, because the figure depends on how the underlying investments performed.

Share your referral link or code from the Referrals page. When someone joins through it and invests, you earn a commission credited to your wallet.

Open Referrals in your dashboard. Your code and a ready-made link are at the top, along with how many people have joined through you and what you have earned.

Deposit receipts are stored privately and are visible only to you and our team — they are not reachable by a public link. We do not sell your data. The privacy policy sets out the detail.

Use the forgot password link on the sign-in page. A reset link is emailed to the address on your account.

Withdraw any wallet balance first, then write to support and we will close it. Transaction records are kept for as long as the law requires us to hold financial records.